Last updated: 28 August 2025
Swisara (“we”, “our”, “us”) operates the website www.swisara.in. This Privacy Policy describes how we collect, use, and safeguard your personal information when you use our services. By accessing or using our website, you agree to the practices outlined in this Privacy Policy.
1. Information We Collect
– Personal details: name, email address, phone number, billing/shipping address.
– Order details: products purchased, transaction amount, payment method.
– Payment information: processed securely by our payment partner Razorpay (we do not store card/UPI details).
– Technical data: IP address, device type, browser, cookies, pages visited.
– Communication: emails, chats, and calls with our support team.
2. How We Use Your Information
– To process and deliver your orders.
– To handle payments, refunds, and cancellations.
– To provide customer support and improve our services.
– To detect, prevent, and investigate fraud or misuse.
– To comply with legal obligations and financial regulations.
– With your consent, to send promotional offers, updates, and newsletters (opt-out anytime).
3. Sharing of Information
We do not sell or rent your personal data. We may share limited data with:
– Payment gateway partners (Razorpay) for secure payment processing.
– Courier/logistics partners for delivery of your orders.
– Service providers for IT, analytics, or customer support.
– Government authorities, if required under law.
4. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
5. Cookies
Our website uses cookies to improve user experience, store preferences, and track analytics. You may disable cookies in your browser, but some features may not work properly.
6. Data Retention
We retain your information as long as necessary for business, legal, and tax purposes. Once no longer required, we securely delete or anonymize it.
7. Your Rights
– Access, update, or delete your personal data.
– Withdraw consent for marketing communications.
– Restrict or object to certain processing activities.
To exercise these rights, email us at support@swisara.in.
8. Third-Party Links
Our website may contain links to other sites. We are not responsible for the privacy practices of such websites.
9. Contact Us
For questions about this Privacy Policy, please contact:
Swisara
Email: support@swisara.in
Phone: +91-9870103797